Damaged, Defective, Missing, or Incorrect Item Policy

Damaged, Defective, Missing, or Incorrect Item Policy
Effective Date: August 22, 2026  
Last Updated: August 22, 2026
Please inspect your order promptly after delivery. If an item is damaged in transit, materially defective, missing, or different from the item you ordered, contact Cendoriq at sales@cendoriq.com promptly after delivery. Reporting promptly helps us investigate and seek any available carrier or supplier remedy; it does not limit rights that cannot lawfully be shortened.
To help us review the issue, include your order number, a description of the problem, clear photos or video of the product and packaging, the outer shipping label, and, where relevant, the lot number or expiration information. Please retain the product, packaging, and all included materials until we provide instructions, unless retention would be unsafe.
After review, and subject to applicable law, we may offer an appropriate resolution, such as a replacement, replacement part, return authorization, store credit, refund, or another remedy. We may request return of the affected item when reasonably necessary for inspection, quality assurance, fraud prevention, or a supplier or carrier claim. We will provide instructions if a return is required.
This Policy does not cover damage caused after delivery by misuse, improper storage, use contrary to manufacturer instructions, unauthorized modification, ordinary wear, or conditions outside the product’s intended use, except where applicable law provides otherwise. For products intended for professional use, follow the manufacturer’s instructions and applicable safety requirements.