Return and Refund Policy
Effective Date: August 22, 2026
Last Updated: August 22, 2026
We want customers to receive the products they ordered in acceptable condition. This Return and Refund Policy explains eligibility, authorization, and refund procedures. It does not limit any consumer right that cannot lawfully be waived.
1. Return Window and Authorization
Eligible change-of-mind returns must be requested within 30 days after delivery. All returns require prior authorization from Cendoriq before products are mailed back. To request authorization, email sales@cendoriq.com with your order number, the item(s) you wish to return, and the reason for the request. Do not send products back without written return instructions.
2. Eligible Change-of-Mind Returns
Unless an exception below applies, an item may be eligible for a change-of-mind return only if it is unused, unopened, undamaged, in its original packaging, and in resalable condition. We may inspect returned items before approving a refund.
3. Non-Returnable Items
For health, safety, hygiene, quality-control, and resale reasons, the following may be final sale and not eligible for a change-of-mind return, to the extent permitted by law:
products that have been opened, used, activated, altered, or damaged after delivery;
sterile, hygiene-sensitive, temperature-sensitive, perishable, or otherwise non-resalable consumables;
items with broken seals, missing components, removed lot or serial labels, or packaging that prevents safe resale;
products expressly identified as final sale, non-returnable, clearance, or made to order at the time of purchase; and
gift cards and digital products, except where required by law.
4. Incorrect, Damaged, or Materially Defective Items
If we send the wrong item or an item arrives materially defective or damaged, contact us promptly under our Damaged, Defective, Missing, or Incorrect Item Policy. After review, Cendoriq will provide an appropriate resolution, which may include a replacement, refund, return label, or another lawful remedy. This process does not limit any manufacturer warranty or mandatory legal right.
5. Return Shipping and Deductions
For ordinary change-of-mind returns, customers are generally responsible for return shipping costs unless we state otherwise. Original shipping charges are non-refundable where permitted by law. If a returned item is not eligible, is materially used, is damaged after delivery, or is missing components or original packaging, we may decline the refund or, where lawful and disclosed in advance, apply a reasonable deduction reflecting the loss in value. We will explain the reason for any decision.
6. Refund Method and Timing
Once an authorized return is received and inspected, we will notify you of approval or denial. Approved refunds are issued to the original payment method unless applicable law requires another method or the original method is unavailable. We aim to issue approved refunds within 10 business days after approval. Your bank, card issuer, payment provider, or other financial institution may take additional time to post the refund.
When a refund is required by applicable law because we cannot ship an order or because another legal obligation applies, we will process it within the legally required timeframe.
7. Exchanges
We do not offer direct exchanges. To obtain a different eligible item, request an authorized return under this Policy and place a new order.
8. Contact Us
To request a return authorization or ask about a refund, contact sales@cendoriq.com
