Shipping Policy
Effective Date: August 22, 2026
Last Updated: August 22, 2026
This Shipping Policy explains how Cendoriq processes and ships orders. It applies to orders placed through cendoriq.com unless a product page or checkout page states otherwise.
1. Order Processing
Most in-stock orders are processed within 2 business days after payment authorization and any required order verification. Processing time is separate from carrier transit time. Orders placed after a stated cut-off time, on weekends, or on U.S. federal holidays may begin processing on the next business day.
We will use reasonable efforts to process and ship orders within the timeframe represented at checkout or in a product listing. If we cannot ship within the promised timeframe, or within the timeframe required by applicable law when no timeframe is stated, we will provide notice and offer the choices required by law, which may include consent to a delay or cancellation with a prompt refund.
2. Domestic Shipping
Available U.S. shipping methods are UPS. Available methods, charges, and estimated delivery periods are shown at checkout and may vary by destination, product, order value, shipping method, and carrier availability.
3. International Shipping
We may ship internationally to destinations shown at checkout. International orders are subject to our International Shipping, Customs, Duties, and Taxes Policy. Availability, shipping costs, delivery estimates, and import requirements vary by country.
4. Tracking and Delivery Estimates
When available, we will send tracking information after an order ships. Carrier scans and tracking updates are provided by the carrier and may not update immediately. Delivery dates are estimates, not guarantees, unless you purchase a service expressly identified by us as guaranteed. Carrier delays, weather, customs processing, service interruptions, and other circumstances outside our reasonable control may affect transit times.
5. Address Accuracy
You are responsible for entering a complete and accurate shipping address. Contact us promptly at sales@cendoriq.com if you need to request an address correction. We cannot guarantee changes after an order has entered fulfillment or been transferred to a carrier. We are not responsible for delivery issues caused by an incorrect, incomplete, or inaccessible address provided by the customer, except where applicable law provides otherwise.
6. Lost, Stolen, or Delayed Packages
If tracking shows a delay or a package appears lost, contact us at sales@cendoriq.com promptly after the expected delivery date. We may investigate with the carrier and may request reasonable information needed to review the claim. A package marked delivered by a carrier may require additional investigation. Any resolution will be based on the available information, carrier findings, and applicable law; this Policy does not limit rights you may have under applicable law.
7. Damaged Shipments and Incorrect Items
Inspect your order promptly after delivery. If an item arrives damaged, materially defective, missing, or incorrect, follow our Damaged, Defective, Missing, or Incorrect Item Policy. Do not discard packaging, the shipping label, or affected products until we have reviewed your claim unless doing so is necessary for safety.
8. Shipping Charges and Order Changes
Shipping charges are displayed at checkout unless otherwise stated. Shipping charges may be non-refundable for change-of-mind returns where permitted by law. If part of an order cannot be shipped, any refund will be handled in accordance with applicable law and the circumstances of the order.
9. Contact Us
For shipping questions, contact sales@cendoriq.com
